Questions, answered.

Choose a service and package, select your preferred date and arrival window, add your service location, and confirm the booking by paying the deposit. You can then follow the booking from your Ryivy account.

Ryivy currently serves Nairobi and selected nearby areas. Availability depends on the service, the exact location and whether a suitable professional is available for your selected time.

You can edit an unpaid booking. For a confirmed booking, use the reschedule option in your account or contact support. Changes remain subject to professional availability and the cancellation or rescheduling terms shown with your booking.

Where the option is available, you may request a previous professional. We will try to match your preference, but cannot guarantee that the person will be available.

Ryivy matches the booking with approved professionals who provide the requested service and cover the selected working area. A professional must accept the request before they are assigned.

Professionals submit identity and profile information for manual review before approval. Verification reduces risk but is not a guarantee of character, conduct or the outcome of every service.

Your precise service location and phone number are withheld while a request is pending. They are shared only with the professional who accepts and is assigned to your booking, so they can coordinate and deliver the service.

Your booking details show whether you or the professional should provide tools, selected add-ons or other supplies. Review the preparation note before the visit and contact support if anything is unclear.

Report the issue from the booking page or contact Ryivy support as soon as possible. We may try to contact the professional, arrange another suitable professional, reschedule the visit or consider another remedy depending on the circumstances.

Ryivy currently collects a 20% deposit to confirm the booking. The remaining balance shown in your booking is expected after the service, unless the checkout states otherwise.

Online deposits and refunds are processed through Paystack using the payment methods displayed at checkout. Your bank, mobile-money provider or Paystack may take additional time to complete a payment or refund.

Refund eligibility depends on when you cancel, whether work has begun and the policy displayed when you book. Approved refunds are returned through the original payment channel and may take time to appear.

Stop the activity if it is safe to do so, photograph the damage, keep the affected item and report it through the booking page as soon as possible—preferably within 24 hours. The professional is responsible for damage they cause through negligence, misuse or intentional conduct. Ryivy may help review and communicate the claim, but reporting does not guarantee reimbursement.

Open the relevant booking and select “Report an issue.” Choose the closest category and provide specific details. For an immediate threat to safety, contact the appropriate emergency service first, then notify Ryivy.