Privacy policy.

1. Information we collect

We collect account and contact details, booking information, service locations, payment status and references, support messages, reported issues, device and usage information, and information a Professional provides for onboarding and identity review.

Payment card and mobile-money credentials are handled by the displayed payment provider. Ryivy receives transaction references, payment status, amount and channel information needed to operate the booking and support refunds.

2. How we use information

We use personal information to create and secure accounts, verify customers and Professionals, calculate and manage bookings, process payments and refunds, match work, send service notifications, provide support, investigate safety reports, prevent fraud, improve the Platform and comply with legal obligations.

3. When information is shared

A Professional can see the service type, schedule, area and expected value while considering a request. The customer’s phone number and precise service location are made available only after that Professional accepts the job. Customers may receive the assigned Professional’s name, profile information and service status.

We may share limited information with payment, messaging, hosting, analytics, identity-review and support providers acting for us, or with authorities where required by law or reasonably necessary to protect someone’s safety or investigate suspected wrongdoing.

4. Safety and sensitive reports

Reports involving harassment, sexual harassment, sexual misconduct, threats, discrimination or violence are treated as sensitive. A report may be made about a Customer or a Professional. We limit access to people who need the information to review the matter, protect users, preserve evidence, respond to lawful requests or take account action.

Do not use the Platform for emergencies. Move to safety and contact local emergency services first where anyone is in immediate danger, then report the incident through the relevant booking or email [email protected].

5. Retention and security

We keep information only for as long as reasonably needed for bookings, payments, safety, dispute handling, fraud prevention and legal or accounting duties. Retention periods differ by record type. We use technical and organisational safeguards, but no online service can guarantee absolute security.

6. Your choices and rights

You may ask to access, correct or delete eligible personal information, object to or restrict certain processing, or withdraw consent where consent is the legal basis. Some information may need to be retained for payment, fraud, safety, dispute or legal reasons. Contact [email protected] and we may need to verify your identity before acting.

7. Updates and contact

We may update this policy as the Platform, our providers or applicable requirements change. The effective date below identifies the current version. Questions or privacy requests may be sent to [email protected].